Put Into Practice #2 - Perceptual Process

A couple months ago I needed to talk to a costumer services agent at the office, and I remember that day I was on a rush so when I got to the office I asked this person on a desk to show me who should I talk to, but this person would ignore me and just look at the screen of the computer so I asked again and he would not give me an answer. I got really mad that the person would just avoid me, so when I finally found the person I was looking for, I claimed about how they have a really bad service and how that person was really rude, then she told me that his name was Jose and he was deaf, also he has a sign on his desk saying that he is deaf, but of course I did not read it.

Sensation: When Jose did not give me an answer of what I was asking, I thought he was just rude and did not care about anyone, and because I was in a rush I did not pay attention to the sign that said he was deaf. I felt angry and I did not believe there was an explanation for it.

Organization: I never thought about other option than judging him because of the way I thought I was being treated, I was just thinking about myself and what I wanted at that moment

Interpretation: When the lady explained to me that Jose was deaf and he was not just avoiding me, I realize that I need to look around first before

Evaluation: My evaluation of Jose, was not right, I thought the worst about him and I thought there was not an explanation for it, I should not come to a conclusion before I know the whole story.